ARS4014E

What was the error?

Message Number: 4014

Message Severity: Error (Corrective action is required to continue)

Message Name: ARS4014E

Message Text: Unable to load >database engine<

Related Errors

None.

What were you doing?

After completing an IBM Content Manager OnDemand upgrade, or building a new CMOD instance, you were probably running arsdb or arssockd.

What happened?

CMOD couldn't establish a connection to DB2, likely because your configuration parameters are incorrect.

Are you on AIX?: If you just completed an IBM CMOD Upgrade on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher of the IBM XLC Compiler Runtime.

Example

 $ arsdb -uv
 arsdb:  ARS4014E - Unable to load >DB2<
 Illegal Instruction(coredump)
 $

Troubleshooting

All Platforms: Ensure your CMOD configuration files are correct.; Check the SRVR_INSTANCE and SRVR_INSTANCE_OWNER parameters in the IBM OnDemand ars.ini config file.; Check the DB2_INSTANCE parameter in the IBM OnDemand ars.cfg configuration file.

Under AIX, check the version of the IBM XL C/C++ Compiler Runtime:

 $ lslpp -l |grep -i "IBM XL"

 xlC.aix61.rte             12.1.0.1  COMMITTED  IBM XL C++ Runtime for AIX 6.1
 xlC.msg.en_US.rte         12.1.0.1  COMMITTED  IBM XL C++ Runtime
 xlC.rte                   12.1.0.1  COMMITTED  IBM XL C++ Runtime for AIX

If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: IBM XLC 13.1.0.11 (November 2018)

From this package, you only need to install three components:

 xlC.aix61.rte 13.1.x.x                      # IBM XL C++ Runtime for AIX 6...
 xlC.msg.en_US.rte 13.1.x.x                  # IBM XL C++ Runtime Messages-...
 xlC.rte 13.1.x.x                            # IBM XL C++ Runtime for AIX