Difference between revisions of "ARS4014E"
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(Added diagnostic and troubleshooting information for Content Manager OnDemand Multiplatforms.) |
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; Are you on AIX? | ; Are you on AIX? | ||
: If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher | : If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher of the IBM XLC Compiler Runtime. | ||
== Example == | == Example == | ||
Latest revision as of 00:30, 14 June 2024
What was the error?
Message Number: 4014
Message Severity: Error (Corrective action is required to continue)
Message Name: ARS4014E
Message Text: Unable to load >database engine<
Related Errors
None.
What were you doing?
After completing an IBM Content Manager OnDemand upgrade, or building a new CMOD instance, you were probably running arsdb or arssockd.
What happened?
CMOD couldn't establish a connection to DB2, likely because your configuration parameters are incorrect.
- Are you on AIX?
- If you just completed an IBM CMOD Upgrade on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher of the IBM XLC Compiler Runtime.
Example
$ arsdb -uv arsdb: ARS4014E - Unable to load >DB2< Illegal Instruction(coredump) $
Troubleshooting
- All Platforms
- Ensure your CMOD configuration files are correct.
- Check the SRVR_INSTANCE and SRVR_INSTANCE_OWNER parameters in the IBM OnDemand ars.ini config file.
- Check the DB2_INSTANCE parameter in the IBM OnDemand ars.cfg configuration file.
Under AIX, check the version of the IBM XL C/C++ Compiler Runtime:
$ lslpp -l |grep -i "IBM XL" xlC.aix61.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX 6.1 xlC.msg.en_US.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX
If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: IBM XLC 13.1.0.11 (November 2018)
From this package, you only need to install three components:
xlC.aix61.rte 13.1.x.x # IBM XL C++ Runtime for AIX 6... xlC.msg.en_US.rte 13.1.x.x # IBM XL C++ Runtime Messages-... xlC.rte 13.1.x.x # IBM XL C++ Runtime for AIX