ARS4014E - Revision history

Jderrick: Fixed incomplete sentence.

2024-06-14T00:30:42Z

Fixed incomplete sentence.

← Older revision		Revision as of 00:30, 14 June 2024
Line 19:		Line 19:

	; Are you on AIX?		; Are you on AIX?
	: If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher.		: If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher of the IBM XLC Compiler Runtime.
	~~: The Content Manager OnDemand utility couldn't run, because the version~~ of the IBM XLC Compiler Runtime ~~is out of date~~.

	== Example ==		== Example ==

Jderrick: Added diagnostic and troubleshooting information for Content Manager OnDemand Multiplatforms.

2024-06-13T23:08:48Z

Added diagnostic and troubleshooting information for Content Manager OnDemand Multiplatforms.

← Older revision		Revision as of 23:08, 13 June 2024
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	== What were you doing? ==		== What were you doing? ==
	After ~~upgrading to~~ CMOD ~~v9.5~~, you were probably running [[arsdb]] or [[arssockd]].		After completing an IBM Content Manager OnDemand upgrade, or building a new CMOD instance, you were probably running [[arsdb]] or [[arssockd]].

	== What happened? ==		== What happened? ==
	The Content Manager OnDemand utility couldn't run, because the version of the IBM XLC Compiler Runtime is out of date. ~~(OnDemand v9.5 requires version 13.1 or higher on AIX 6.x and 7.x.)~~		CMOD couldn't establish a connection to DB2, likely because your configuration parameters are incorrect.

			; Are you on AIX?
			: If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher.
			: The Content Manager OnDemand utility couldn't run, because the version of the IBM XLC Compiler Runtime is out of date.

	== Example ==		== Example ==
Line 26:		Line 30:

	== Troubleshooting ==		== Troubleshooting ==

			;All Platforms
			: Ensure your CMOD configuration files are correct.
			: Check the SRVR_INSTANCE and SRVR_INSTANCE_OWNER parameters in the IBM OnDemand [[ars.ini]] config file.
			: Check the DB2_INSTANCE parameter in the IBM OnDemand [[ars.cfg]] configuration file.

	Under AIX, check the version of the IBM XL C/C++ Compiler Runtime:		Under AIX, check the version of the IBM XL C/C++ Compiler Runtime:

Jderrick: Updated IBM CMOD requisite IBM XL C++ runtime library.

2019-04-25T19:16:34Z

Updated IBM CMOD requisite IBM XL C++ runtime library.

← Older revision		Revision as of 19:16, 25 April 2019
Line 49:		Line 49:
	[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]		[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]

	[http://www-01.ibm.com/support/docview.wss?uid=~~swg24042621~~ XL C/C++ for AIX Fix Pack 8 (~~August 2016~~ PTF) for 13.1]		[http://www-01.ibm.com/support/docview.wss?uid=ibm10792615 XL C/C++ for AIX Fix Pack 11 (November 2018 PTF) for 13.1]

Jderrick: Updated IBM XL C++ Runtime link to latest version for IBM CMOD.

2019-04-25T19:14:38Z

Updated IBM XL C++ Runtime link to latest version for IBM CMOD.

← Older revision		Revision as of 19:14, 25 April 2019
Line 35:		Line 35:
	xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX		xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX

	If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.10&platform=AIX&function=all~~&useReleaseAsTarget=true~~&source=fc IBM XLC 13.1.0.10 (~~February~~ 2018)]		If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.11&platform=AIX&function=all&source=fc IBM XLC 13.1.0.11 (November 2018)]

	From this package, you only need to install three components:		From this package, you only need to install three components:

Jderrick: Updated AIX Compliler link for IBM CMOD error.

2018-03-24T16:22:58Z

Updated AIX Compliler link for IBM CMOD error.

← Older revision		Revision as of 16:22, 24 March 2018
Line 35:		Line 35:
	xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX		xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX

	If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.8&platform=AIX&function=~~fixId~~&~~fixids~~=~~vacpp.13.1.0.08.aix61TL2-72.aug2016.ptf&includeRequisites=1&includeSupersedes=0&downloadMethod=http~~&source=fc IBM XLC 13.1.0.8 (~~August 2016~~)]		If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.10&platform=AIX&function=all&useReleaseAsTarget=true&source=fc IBM XLC 13.1.0.10 (February 2018)]

	From this package, you only need to install three components:		From this package, you only need to install three components:

Jderrick: Fixed Typo.

2017-02-11T03:13:47Z

Fixed Typo.

← Older revision		Revision as of 03:13, 11 February 2017
Line 49:		Line 49:
	[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]		[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]

	[http://www-01.ibm.com/support/docview.wss?uid=swg24042621 XL C/C++ for AIX Fix Pack 8 (~~May~~ 2016 PTF) for 13.1]		[http://www-01.ibm.com/support/docview.wss?uid=swg24042621 XL C/C++ for AIX Fix Pack 8 (August 2016 PTF) for 13.1]

Jderrick: Updated link to IBM XLC - a requisite for IBM CMOD v9.5 - for resolving ARS4014E.

2017-02-11T03:13:25Z

Updated link to IBM XLC - a requisite for IBM CMOD v9.5 - for resolving ARS4014E.

← Older revision		Revision as of 03:13, 11 February 2017
Line 49:		Line 49:
	[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]		[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]

	[~~https~~://www-01.ibm.com/support/docview.wss?uid=~~swg24042329~~ XL C/C++ for AIX Fix Pack 7 (May 2016 PTF) for 13.1]		[http://www-01.ibm.com/support/docview.wss?uid=swg24042621 XL C/C++ for AIX Fix Pack 8 (May 2016 PTF) for 13.1]

Jderrick: Updated link to IBM XLC - a requisite for IBM CMOD v9.5 - for resolving ARS4014E.

2017-02-11T03:12:06Z

Updated link to IBM XLC - a requisite for IBM CMOD v9.5 - for resolving ARS4014E.

← Older revision		Revision as of 03:12, 11 February 2017
Line 35:		Line 35:
	xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX		xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX

	If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm~~/Rational~~&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.7&platform=AIX&function=fixId&fixids=vacpp.13.1.0.07.aix61TL2-72.~~may2016~~.ptf&downloadMethod=http IBM XLC 13.1.0.7]		If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.8&platform=AIX&function=fixId&fixids=vacpp.13.1.0.08.aix61TL2-72.aug2016.ptf&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc IBM XLC 13.1.0.8 (August 2016)]

	From this package, you only need to install three components:		From this package, you only need to install three components:

Jderrick: Updated to include the package names required to fix ARS4014E from arsdb or arssockd in Content Manager OnDemand CMOD.

2016-11-03T06:47:59Z

Updated to include the package names required to fix ARS4014E from arsdb or arssockd in Content Manager OnDemand CMOD.

← Older revision		Revision as of 06:47, 3 November 2016
Line 36:		Line 36:

	If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm/Rational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.7&platform=AIX&function=fixId&fixids=vacpp.13.1.0.07.aix61TL2-72.may2016.ptf&downloadMethod=http IBM XLC 13.1.0.7]		If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm/Rational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.7&platform=AIX&function=fixId&fixids=vacpp.13.1.0.07.aix61TL2-72.may2016.ptf&downloadMethod=http IBM XLC 13.1.0.7]

			From this package, you only need to install three components:

			xlC.aix61.rte 13.1.x.x # IBM XL C++ Runtime for AIX 6...
			xlC.msg.en_US.rte 13.1.x.x # IBM XL C++ Runtime Messages-...
			xlC.rte 13.1.x.x # IBM XL C++ Runtime for AIX

	== Articles related to this message ==		== Articles related to this message ==

Jderrick: Intial edit of Content Manager OnDemand Error ARS4014E - Unable to Load

2016-09-01T18:45:46Z

Intial edit of Content Manager OnDemand Error ARS4014E - Unable to Load

New page

{{TOCright}}
== What was the error? ==
'''Message Number''': 4014

'''Message Severity''': Error (Corrective action is required to continue)

'''Message Name''': ARS4014E

'''Message Text''': Unable to load >''database engine''<

== Related Errors ==
None.

== What were you doing? ==
After upgrading to CMOD v9.5, you were probably running [[arsdb]] or [[arssockd]].

== What happened? ==
The Content Manager OnDemand utility couldn't run, because the version of the IBM XLC Compiler Runtime is out of date. (OnDemand v9.5 requires version 13.1 or higher on AIX 6.x and 7.x.)

== Example ==

$ arsdb -uv
arsdb: ARS4014E - Unable to load >DB2<
Illegal Instruction(coredump)
$

== Troubleshooting ==

Under AIX, check the version of the IBM XL C/C++ Compiler Runtime:

$ lslpp -l |grep -i "IBM XL"

xlC.aix61.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX 6.1
xlC.msg.en_US.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime
xlC.rte 12.1.0.1 COMMITTED IBM XL C++ Runtime for AIX

If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central: [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm/Rational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.7&platform=AIX&function=fixId&fixids=vacpp.13.1.0.07.aix61TL2-72.may2016.ptf&downloadMethod=http IBM XLC 13.1.0.7]

== Articles related to this message ==

[https://www.ibm.com/support/knowledgecenter/SSEPCD_9.5.0/com.ibm.ondemand.messages.doc/dodm4014.htm CMOD v9.5 Knowledgebase - Messages & Codes - ARS4014E]

[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]

[https://www-01.ibm.com/support/docview.wss?uid=swg24042329 XL C/C++ for AIX Fix Pack 7 (May 2016 PTF) for 13.1]